Tel: +353 56 7768088

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Email: info@ease.ie

 
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Terms & Conditions

Payment

All credit cards are processed securely through REALEX PAYENTS, an internationally recognised and secure payment processing company see link for details: http://www.realexpayments.com/ie/about-us.   We accept most credit cards, bank drafts, cheques and postal orders. For Government funded organisations , and schools we can open an immediate account.  All orders are cash on delivery unless terms have been agreed on account. All accounts are due within 30 days of invoice.
All goods remain the property of EASE until the account has been paid in full.

Shipping and Delivery

We endeavour to hold most products in stock however, due to the large turnover of products we cannot always guarantee this. We do however, indicate on the individual products the availability time. Orders over €100 including vat are delivered free in Ireland. Orders under €100 including vat will incur a €7.50 delivery charge, although we often offer special free delivery on promotions.

International Delivery

We ship to Ireland, Europe,  England the USA and Canada. We use the Irish Post Air Mail Service for international deliveries. During checkout, look for the country you are in and add shipping cost to basket eg “DeliveryUK”, DeliveryCanada” etc. This is an estimate only, if there are large shipping costs due to multiple items we will email you with the quote. You can then decide whether to proceed with the order or not.
When we receive your acceptance, we will ship your order without further delay. International Air Mail deliveries generally take up to 14 business days to arrive after despatch, however, due to stricter border security controls they can be held up from time to time in customs, either here in Ireland, or in your country.

Insurance

ALL Irish orders are registered and insured to their full value.

Out of Stock Items

We try to have over 50% of our complete range in stock at all times and the rest of our products on regular back order. However, occasionally an item may be temporarily out of stock or completely sold out. In this instance you will be notified when the order is being dispatched with full details.

Guarantee

All our products conform to European Safety Standards . If you wish to return any items please call us within 7 days of receiving goods . You will be responsible for re packaging the item and sending goods back to our address in Kilkenny.

Damage and Returns

All our products conform to European Safety Standards . If you wish to return any items please call us within 7 days of receiving goods . You will be responsible for re packaging the item and sending goods back to our address in Kilkenny.
The company must be advised on any damaged goods within 5 days of delivery.