Returns, Refunds & Delivery

At EASE, we want you to be happy with your purchase. We understand that sometimes an item may not be suitable or you may change your mind, and we're always happy to work with our customers to find a fair and practical solution.

Returns & Refunds

1. Change-of-Mind Returns – 14 Days

We offer a 14-day change-of-mind returns period to all our customers, including schools, childcare services, businesses and individual customers.

Please notify EASE within 14 days of receiving your goods if you wish to arrange a return. You then have a further 14 days to return the goods.

For schools, childcare services and other business customers, this is part of our voluntary EASE returns policy, subject to the conditions outlined below. Individual consumers also have statutory cancellation rights.

Please contact us before returning goods so we can assist you with the process.

Download Returns Form & Label ↗

2. Condition of Returned Goods

We ask that returned items are:

• In a resaleable condition.
• Returned in their original packaging wherever possible.
• Complete with all parts, fittings, instructions and accessories.
• Securely packaged to prevent damage during transport.

For change-of-mind returns from schools, childcare services and businesses, items must be complete, unused and in their original packaging to qualify for a full credit, unless otherwise agreed with EASE.

For individual consumers exercising statutory cancellation rights, opening packaging or assembling an item does not automatically prevent a return. However, a deduction may be made for any reduction in value resulting from handling beyond what is necessary to inspect the item, where permitted by law.

3. Return Delivery & Courier Collection

For change-of-mind returns, return delivery costs are the responsibility of the customer, where applicable and disclosed before purchase.

Customers may arrange their own courier or ask EASE to assist.

For assembled furniture, bulky or oversized items, please contact EASE before arranging collection. We will confirm the safest return method and any applicable transport charge in advance.

We recommend using a tracked and insured courier, such as Parcel Direct or An Post, and ensuring goods are securely packaged.

Please include your completed Returns Form & Label with the goods.

EASE does not charge retail or business customers a restocking fee. Separate restocking arrangements may apply to authorised resellers.

4. Refunds & Credits

Once returned items have been received, we will inspect them and arrange the appropriate refund or credit.

For individual consumers exercising statutory cancellation rights:

• Refunds will be processed within 14 days of receiving your cancellation notification. Where goods are being returned, we may withhold the refund until we receive the goods or you provide evidence that they have been sent back, whichever is earlier.
• Refunds will be made using the original payment method unless otherwise agreed.
• Where an entire order is cancelled, the original standard delivery charge will also be refunded where required by law.
• Any permitted deduction for diminished value will be explained.

For schools, childcare services and business customers:

Credits for agreed change-of-mind returns will be processed once the goods have been received, inspected and confirmed to meet our returns conditions.

We aim to process agreed business credits within 3 working days of completing inspection.

5. Exchanges & Replacement Items

We are happy to arrange exchanges within 30 days of delivery, provided the items are unused, undamaged, complete and in their original packaging, unless otherwise agreed.

Please contact us before arranging an exchange.

Advance Replacements

Where EASE agrees to send replacement goods before receiving the original items, we ask that the original goods are returned within 14 days of the agreed return arrangements.

Where an advance replacement has been agreed on the understanding that the original goods will be returned, EASE may invoice for the additional goods if the original items are not returned within the agreed timeframe.

We will always try to accommodate customers where additional time or assistance is required.

These arrangements do not affect statutory rights relating to faulty, damaged or incorrectly supplied goods.

6. Damaged, Faulty or Incorrect Goods

If you receive an item that is damaged, faulty, incomplete or incorrect, please contact us as soon as possible so we can resolve the issue.

We kindly ask that visible damage or missing items are reported within 14 days of delivery, where possible.

Please email orders@ease.ie with your order number, a brief description of the issue and photographs where appropriate.

We will arrange a repair, replacement, refund or other appropriate solution in accordance with your legal rights.

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Delivery Policy

At EASE.ie, we aim to ensure your order arrives quickly, safely and in perfect condition.

7. Delivery Charges

• Free standard delivery within Ireland on orders over €100.
• Orders under €100 delivered within Ireland incur a standard delivery charge, calculated at checkout.
• International delivery charges apply and are initially calculated at checkout. These charges may be adjusted to reflect the actual courier cost. If an adjustment is necessary, we will contact you to confirm the revised charge and obtain your agreement before dispatch.
• Certain bulky or oversized items may carry an additional delivery charge. Any applicable additional charges will be confirmed before dispatch.

Free delivery applies to eligible orders within Ireland only. International shipping charges may vary depending on the size, weight and destination of the order.

8. Dispatch & Delivery Times

We dispatch orders as quickly as possible and provide tracking information once your order is on its way.

Individual products display their estimated dispatch lead times.

Orders Containing Items with Different Lead Times

Where an order contains both in-stock items and products with longer lead times, we will generally hold the available items and dispatch the complete order together.

Exceptions may be made for larger orders, urgent requirements or by prior agreement.

We will keep you informed by email of expected delivery times and any significant changes to your order.

Nothing in this policy affects your statutory consumer rights.