Terms & Conditions of Sale

Welcome to EASE. We are committed to providing quality educational products, excellent service and a straightforward purchasing experience for all our customers.

1. Introduction

These Terms & Conditions apply to purchases from EASE (Educational and Study Equipment Limited), whether placed through our website, by telephone, email or other agreed ordering methods.

By placing an order, you agree to the applicable terms of sale. These terms should be read alongside our Returns, Refunds & Delivery Policy.

Nothing in these terms excludes or restricts the statutory rights of consumers under applicable Irish law.

These terms are governed by Irish law. Disputes will be dealt with by the courts having jurisdiction under applicable law.

2. Company Information

EASE (Educational and Study Equipment Limited)
Barrettstown
Knocktopher
Co. Kilkenny
Ireland
Eircode: R95 EW64

Phone: 056 776 8088
Email: orders@ease.ie
Website: www.ease.ie

3. Product Information & Accuracy

At EASE, we take pride in the quality of our products and aim to present them as accurately as possible.

We make every effort to ensure product descriptions, photographs, dimensions, specifications, prices and availability are correct. However, occasional errors may occur.

Product photographs and illustrations are provided for guidance and may differ slightly from the final product, provided the goods meet the agreed description and applicable legal requirements.

If we identify a material error affecting your order, we will contact you before proceeding. Any change to the agreed product or price will require your approval.

4. Customised, Special Order & Made-to-Order Products

Certain EASE products, including customised products, special orders and made-to-measure furniture and specially manufactured items, may be produced according to customer specifications.

Customers should carefully review all measurements, colours, designs and specifications before confirming a customised order.

5. Prices & VAT

We aim to offer competitive prices across our extensive range of educational products.

Prices are displayed in euro and include or exclude VAT as indicated on our website. The applicable VAT rate depends on the product and current tax legislation.

If an incorrect price is identified before an order has been accepted, we will contact you with the correct price. You may accept the revised price or cancel the order.

For deliveries outside the European Union, customs duties, local taxes and import charges may apply. These are generally the responsibility of the recipient unless expressly agreed otherwise before purchase.

Specially negotiated discounts, tender pricing and promotional offers are subject to their individual terms and conditions. Unless otherwise stated, discounts cannot be combined with other promotions or clearance prices.

6. Placing an Order

Orders may be placed online at EASE.ie or through other ordering methods accepted by EASE.

Before submitting your order, please review the products, quantities, delivery details, prices and selected payment method.

Submitting an order constitutes an offer to purchase the selected goods. An automated acknowledgement confirms receipt of your order but does not necessarily confirm acceptance of every item.

Orders are subject to product availability and acceptance by EASE.

Where an item is unavailable, incorrectly priced, or affected by another material issue, we will contact you to agree an appropriate solution.

We may decline orders where there are reasonable grounds to suspect fraud, payment irregularities or other legitimate commercial concerns, subject to applicable law.

7. Payment Terms

We accept the payment methods displayed at checkout and other payment arrangements expressly approved by EASE.

Online card payments are securely processed through our authorised payment providers. EASE does not store customers' full payment card details.

Invoice Me – Approved Customers

The "Invoice Me" payment option is available to approved schools, childcare services, government-funded organisations and other business customers.

Access to this payment option is subject to approval by EASE and does not automatically confer credit terms.  If this "Invoice Me" option is not available at checkout, please ensure you have created an account and are logged in, then contact us and we will assign your email to the School/Creche/Organisation account to enable us to give you this option.  Its a very quick process, once you are already logged in.  We ask you to use official school/Early Years organisation  emails please.

Customers who have not been approved for invoice payment must complete payment at checkout, regardless of order value.

EASE reserves the right to require payment in advance or withdraw or decline credit facilities where appropriate.  Continued access to "Invoice Me" is dependent on a good payment history. 

Customers are responsible for ensuring their organisation's billing and delivery information is accurate.

Overdue Business Accounts

Where payment becomes overdue, EASE may contact the customer, suspend further credit facilities or withhold subsequent orders, subject to applicable law and any agreed contractual obligations.

For qualifying commercial transactions, statutory late-payment interest and recovery costs may apply under the European Communities (Late Payment in Commercial Transactions) Regulations 2012, as amended.

8. Delivery Charges

• Free standard delivery within Ireland on orders over €100.
• Orders under €100 delivered within Ireland incur a standard delivery charge, calculated at checkout.
• International delivery charges apply and are initially calculated at checkout. These may be adjusted to reflect the actual courier cost.
• If an international shipping adjustment is required, we will contact you to confirm the revised charge and obtain your agreement before dispatch. If you do not agree, you may cancel the affected order for a refund.
• Bulky, oversized or specialist deliveries may incur additional charges. Any additional charges will be confirmed for your agreement before dispatch.

Free standard delivery applies to eligible orders within Ireland only. International delivery costs may vary depending on weight, dimensions and destination.

9. Dispatch & Delivery

We aim to dispatch orders as promptly as possible. Estimated dispatch lead times are displayed on individual product pages.

Many products are held in stock in our warehouses, while others are ordered from suppliers or manufactured to order.

Delivery times may vary depending on stock availability, order size, seasonal demand, courier schedules and product requirements.

Where an order contains both in-stock products and items with longer lead times, we will generally hold the available products and dispatch the complete order together.

Exceptions may be made for urgent deliveries, larger orders or other agreed arrangements.

An Post is one of our principal delivery providers. Larger or specialist items may require alternative courier services.

We will provide dispatch notifications and tracking information where available.

Any agreed delivery deadline and customers' statutory rights regarding late or non-delivery remain unaffected.

10. Furniture Deliveries

Unless otherwise stated in the product description or agreed in writing, furniture is supplied unassembled.

Furniture assembly is not included in the standard product price.

If you require assembly services, please contact EASE for availability and a quotation.

Bulky furniture deliveries may require an agreed delivery date or specialist transport arrangements.

11. Ownership & Risk

For business customers, ownership of goods supplied on credit remains with EASE until payment has been received in full, to the extent permitted by law.

Where payment is not received, EASE reserves its applicable contractual and legal rights in respect of unpaid goods.

Risk of loss or damage passes in accordance with applicable law and the agreed delivery arrangements.

For consumer purchases, risk generally passes when the consumer, or a person nominated by them, takes physical possession of the goods, subject to applicable legal exceptions.

12. Receiving Your Order

We recommend checking your delivery as soon as possible after receipt.

Please check the number of parcels, inspect the packaging and report any visible damage or missing items to EASE promptly.

Where possible, please take photographs of damaged packaging and products before disposing of any packaging.

We kindly ask that visible damage or missing items are reported within 14 days of delivery, where possible.

This requested notification period does not restrict statutory consumer rights.

13. Returns, Refunds & Exchanges

EASE offers a 14-day change-of-mind returns policy to customers, including schools, childcare services, businesses and individual consumers.

Please notify us within 14 days of receiving your goods if you wish to arrange a return, and return the goods within a further 14 days.

Returns from schools and business customers are subject to our voluntary returns policy.

Individual consumers also have statutory cancellation rights, subject to applicable exceptions.

Exchanges may be arranged within 30 days of delivery, subject to the conditions in our Returns Policy.

Where EASE arranges a standard change-of-mind courier collection, a €50 collection charge applies if agreed in advance.

Please see our full policy for return conditions, collection arrangements, refunds and credits.

View Returns, Refunds & Delivery Policy

14. Damaged, Faulty or Incorrect Goods

If your goods arrive damaged, faulty, incomplete or incorrect, please contact EASE as soon as possible.

Email orders@ease.ie with your order number, a description of the issue and photographs where appropriate.

We will work with you to arrange an appropriate remedy in accordance with applicable legal rights.

Customers exercising statutory rights in respect of faulty goods will not be charged for an appropriate return collection.

The reporting and returns conditions for change-of-mind purchases do not limit statutory rights relating to faulty or incorrectly supplied goods.

15. Product Warranties

Certain EASE products are covered by manufacturer or additional commercial warranties.

Where an additional warranty applies, its duration and conditions will be provided with the product or specified in the relevant product information.

Commercial warranties may exclude normal wear and tear, accidental damage, misuse, incorrect maintenance or unauthorised repairs, subject to their individual terms.

Any manufacturer's or commercial warranty is additional to, and does not replace, statutory consumer rights under Irish law.

Please contact EASE if you require assistance with a product that has developed a fault.

16. Discount Codes & Vouchers

Discount vouchers and promotional codes are subject to the specific conditions issued with each offer.

• Vouchers must be used within their stated validity period.
• Certain products, including clearance items or specially negotiated contracts, may be excluded.
• Unless otherwise stated, vouchers cannot be exchanged for cash.
• Promotional discounts may not be combined unless expressly permitted.
• Where goods are returned, any refund or credit will reflect the discount applied, subject to statutory consumer rights.

17. Liability & Events Beyond Our Control

EASE aims to meet its obligations to customers and provide products and services with reasonable care and professionalism.

We are not responsible for delays or failures caused by circumstances outside our reasonable control, to the extent permitted by law.

Such circumstances may include serious transport disruption, supplier interruption, industrial action, government restrictions or major communications outages.

Where these events affect an order, we will communicate with the customer and seek a reasonable solution.

Nothing in this section excludes liability that cannot legally be excluded or affects applicable consumer rights.

18. Intellectual Property

Website content, including EASE-owned text, photographs, illustrations, graphics, designs and other materials, is protected by applicable intellectual property law.

Such material may not be reproduced, distributed or used commercially without permission from EASE or the relevant rights holder.

For permission enquiries, please contact info@ease.ie.

19. Privacy & Cookies

EASE uses customer information to process orders, provide customer support and operate our website and services.

Our use of personal data and cookies is governed by our applicable Privacy Policy and cookie preferences.

Customers can manage eligible cookie preferences through the controls provided on our website.

20. After-Sales Service

Our customer service team is available to assist with orders, deliveries, returns and product enquiries.

Office Hours:
Monday–Thursday: 9:00am–5:00pm
Friday: 9:00am–4:00pm
Excluding public holidays.

You can contact us by telephone, email or through the contact options available on EASE.ie.

21. Order Tracking

Where tracking is available, the tracking details will be emailed when your order is dispatched.

For deliveries handled by An Post, you can track your order using:

An Post Tracking

If you require assistance, please contact our office.

22. Disclaimer

Additional website information and disclaimers are available on our dedicated page.

View EASE Disclaimer

23. Changes to These Terms

EASE may update these Terms & Conditions from time to time to reflect operational, legal or service changes.

Changes will not retrospectively remove rights or alter agreed contractual terms for existing orders without the required agreement or lawful basis.

Nothing in these Terms & Conditions affects your statutory consumer rights.